Online Reputation Management

More genuine reviews, faster replies, and a calm plan for the negative ones.

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People read reviews before they call. A handful of old or unanswered negative reviews can cost you customers every week without you knowing.

We set up simple ways to ask happy customers for reviews at the right moment, monitor what people say about you on Google, social media and industry sites, and draft polite, helpful replies for you to approve. For unfair or fake reviews, we follow the platform rules to report them.

Who this is for

  • Clinics, hospitals and doctors
  • Restaurants, hotels and salons
  • Builders and real estate developers
  • Any business with a few bad reviews on top

What you get

  • 01Review audit across platforms
  • 02Review request messages and QR cards
  • 03Reply templates and replies for approval
  • 04Monitoring alerts
  • 05Reporting of fake or abusive reviews
  • 06Monthly rating and volume report

How it works

  1. 01
    AuditWe collect every review and mention we can find.
  2. 02
    RespondOld reviews get thoughtful replies.
  3. 03
    AskA steady system brings new reviews from real customers.
  4. 04
    WatchWe monitor and alert you to anything new.

What changes for you

  • A higher, more recent average rating
  • Every review answered
  • Early warning when something goes wrong
Questions

Common questions about Online Reputation Management

Can you delete bad reviews?
We cannot delete genuine reviews and would not try. We can report reviews that break platform rules, and help you reply in a way that shows new customers you care.
Which marketing channel should I start with?
It depends on how your customers buy. If people search for what you sell, start with SEO and Google Ads. If your product sells on looks or impulse, Meta ads usually work faster. We look at your market and budget in the free audit and recommend one or two channels to begin with, not all of them.
How much should I spend on ads each month?
Enough to get a clear signal. For most local businesses in India that means a test budget you are comfortable losing for the first four to six weeks while we learn what works. We agree the number with you before anything goes live, and you pay the ad platforms directly.
Often paired with

Related services

All Digital Marketing

SEO (Search Engine Optimisation)

Research, on page fixes, content and links that move you up Google for searches that lead to sales.

Learn more

Local SEO and Google Business Profile

A Google Business Profile that works, steady reviews, and local pages that win the map pack in your area.

Learn more

Google Ads Management

Google Ads campaigns set up and run to bring enquiries at a cost you are happy with.

Learn more
Next step

Talk to us about Online Reputation Management

A short call is enough to tell whether we can help, and what it would take.

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Start here

Tell us what is not working. We will tell you honestly if we can fix it.

Share your website and one line about your business. We reply within one working day.

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